I caught up with the new entrepreneurs (Terry and Sherry Braley) this January at a Biker Rally. After talking to some fellow riders they were telling me about Terry and Sherrys new website (Road Rash Apparel) and how low their prices were on their Leather Apparel. So after digging through the crowd I finally met up with them. I introduced myself and we sat down and must have talked for over 2 hours about their new business. Well, they talked. I asked Terry and Sherry why they started their business and WHY! Do you sell your apparel so cheap?

Terry Well, we were on the Internet one night looking for some leather jackets and chaps to purchase. We must have searched for three hours looking at what seemed to be every site there was to look at and I couldnt believe the prices of some of them. I know you get what you pay for, but damn? I dont want to pay for the whole cow!

Sherry It seems that all the cheep leather was that patched leather or some call it Diamond Cut leather. We werent interested in that. Not to say theres anything wrong with it. If thats what you like, then buy it. To each its own.

Terry- Yeah. I had asked around about what kind of jacket to buy. The majority of the riders I had asked, told me to get one that was made for riding. You know, just in case you lay your bike down. And patched leather wasnt the best way to go.
Anyway, I made the comment that someone needs to start selling this stuff that caters to us poor bikers.

Sherry I looked over at Terry and said, We can do it

Terry A week later I quit my job and started building the website. I did A LOT of research on Leather. Types, thickness of it and where it comes from. I was almost sick of leather after about 3 days. Anyway, we decided we wanted to purchase our leather from an American made manufacturer and I ended up finding a company in Spokane WA that had what we were looking for. They manufacture leather apparel made for bike riders. And its damn good leather. And Ill tell you. What I pay for the jackets and what I sell them for, we dont make a big profit on them.

Now that we’ve covered those aspects of Biker Shirts, Leather Jackets, Motorcycle Apparel, Boots, Chaps, Vests, Leather Lingerie, let’s turn to some of the other factors that need to be considered.

Sherry Yea, were not in it to get rich. Just make a little money and help out our fellow bikers.

Terry Since weve went live on the Internet we have sold more T-Shirts than jackets. Thats okay. I think when people see our prices they think its cheep leather and stray away from it. But its Top Quality Leather! You cant find our type jackets on the internet for a better price I think

Well without going into the whole 2-hour conversation we had. We continued to talk and they told me more about what they sold on their site. T-Shirts, Leather Lingerie, Boots, Chaps, Vests and the list went on. Terry said right now we sale over 700 types of t-shirts and plan on adding more. By the time we get done, we will have well over 1500. Thats a lot of damn shirts

These were two of the friendliest people I have ever met. Both Terry and Sherry are from Georgia and reside in Douglasville Ga. And you could tell that these were just two people really trying to look out for fellow bikers and our shallow pockets.

Youve already figured out that your small business needs a web site to compete with the big boys and maintain every aspect of your relationship with your customers. But once you have your web site up and running, youll need web site promotion ideas so that people know about your web site. After all, no one will visit your web site if they dont know it exists.

The first of your website promotion ideas is submitting your web site to all the major search engines. Search engine traffic is a major draw to web sites and most web masters will tell you that the vast majority of their traffic is coming from search engine clicks. Most of the major search engines have a specific page you can use to submit your site. Once its submitted, it will usually take a few days to a week before it starts showing up in keyword searches.

Other web site promotion ideas include advertising your web site on internet message boards and discussion forums centered on subjects related in some way to your business. For example, if you run a small business selling pet supplies, you could go to message boards and discussion forums frequented by pet lovers.

Other tried and true web site promotion ideas include affiliate and banner exchanges. You can contact other web sites involved with the same target market and ask to exchange banners on each others web sites, or you can sign up at a banner exchange portal that will automatically generate banners for other sites on your site and banners for your site on other participating sites.

For even more web site promotion ideas, there are many online resources dedicated solely to teaching people how best to create awareness of their web site through the internet at large and strategies for attracting more visitors to their web site. Start with these basic ideas and when youre ready, explore for more!

Austin entrepreneur, Richard Trocino had a great product idea. And, like thousands of other innovative inventors with a new product concept, bringing that idea into a marketplace dominated by long established brands with deep links and dominance in the retail outlets is challenging. In these days of mega corporations and Walmarts, VCs and small business defined by the government in the land of opportunity, one entrepreneur with a grand idea or product may be considered by any of those groups as irrelevant and insignificant. Another challenge faced by small businesses in todays marketplace, like in Trocinos case, is getting an idea produced and generating sales.

In spite of impossible odds, Trocinos invention sells almost faster today than his factories can produce and distribute all over the world. The established companies that were given the opportunity to brand and produce it, now may be wishing they had not dismissed the popular product so readily. Not when the blogosphere is broadcasting around the globe faster and with more range than a speeding bullet; comments appearing include; OHSO gets my nod for the most stylish and futuristic toothbrushtoothpaste contraption on the market today, The Coolest Toothbrush Ever, and Worlds Most Elegant Travel Toothbrush.

Trocino received micro level funding to get the prototypes built and into limited manufacturing through friends and family after attempts to license the product to both toothpaste and toothbrush companies fell on deaf ears. Similarly, Trocino found his innovation locked out of normal channels of retailing without the benefits of an established proven brand in the marketplace.

Discouraged, but undaunted Trocino abandoned efforts to take the product to market using traditional marketing methods. Instead, like entrepreneurs who have met with unexpected success throughout business history he proceeded by seat of the pants and gut instinct. Acting on a hunch, he put it out there exclusively in the world of the internet and ignored the traditional wisdom of standard marketing techniquesno phones, faxes, or printed paper junk mailnothing but net. A guerrilla marketer does not have the luxury of the corporate behemoths who can afford (since its investors and stockholders money not their own) to throw 98% of their marketing pounds away on a numbers game in a business model that justifies and covers its inherent wastefulness by overcharging those sold customers the expenses of marketing to everyone else.

Trocino decided to be a Swamp Fox marketer, like General Francis Marion who befuddled the British in South Carolina during the Revolutionary war, and break all the rules of modern marketing warfare. Marketing is a form of warfare and many entrepreneurs have discovered the reality of todays business battlefields. The corporations and financiers have in todays market reality stacked the deck against upstart competition by raising the ante into the game of commerce. One unnamed entrepreneurial internet advice columnist estimates the cost of entry to even be considered for funding by an angel or VC group at between 25,000 and 250,000. That is merely for the development of the business plan, and pre-start up consulting, general expenses and to purchase access to their secretive inner circle. Trocino decided to wander into the unknown swamp of the internet and blogsphere and see what people would do when offered his innovation directly.

Trocino, like most entrepreneurs, is a risk taker, but like most smart business persons likes to reduce risk wherever possible. He knew a good concept poorly executed had little chance of success in the market, so he took his idea to a locally based but internationally known design firm called Design Edge and negotiated a co-marketing partnership for assistance in packaging his innovation. Trocino knew that people who travel a lot would naturally respond favorably to the concept of an integrated toothpaste dispensing toothbrush in a self contained case that protects clothing in suitcases as well as keeps things neat and sanitary. With the co-marketing partnership with Design Edge the product took on a new personality within a sexy futuristic design that takes the basic utilitarian idea and wraps it in fashionability and elegance.

Then with a few well chosen words, a friend with a good photographic eye and a smattering of html code, Trocino put up a website at http:www.goOHSO.com, and invited a few friends through http:MySpace.com to look at his new line of toothbrushes. MySpace would become the testing ground and ultimate launch pad for the rollout of his product.

With its stylish modern design and elegant photography, the buzz it generated in cyberspace was somewhat unexpected. In fact, it was explosive!

Driven by the dynamics of blogosphere where coolness and fashionability become badges of personal taste and sophistication, the OHSO toothbrush rapidly found its way onto the personal blogs of graphic designers, and jet setters as the coolest thing since crystal ice. When Josh Spears, the bloggers blogger posted his rave of the sleek product, sales and global visibility exploded. Even the legendary Steven Wozniak, the cofounder of another innovative product, Apple computer, is counted among the OHSO toothbrush users and fans.

Today the product is available in high fashion boutiques in the swanky Beverly Hills bastions of elegance and among the cappuccino makers and executive toys on the shelves of Brookstone stores around the country. Blogs have elevated the sensible, functional, practical toothbrush for harried travelers into fashion statements that provide high status and cool despite its less than 20 price tag.

Not a bad state of affairs for the beaming Trocino who is today expanding the line with even more designs to satisfy the market demands. OHSO is a product that owes its success to a seat of the pants approach to beat the corporate gorillas with a bit of his own guerilla marketing. He simply put it out there in the vast uncharted cyber world where the old MBA strategies have no more influence on the hip youth market than the full color fall outs in the increasing unread Sunday paper.

Today freedom of the personal press in the global Blogsville rules a small voice with a message, or product like the OHSO toothbrush, can be magnified into a global phenomena. When people like what they see, they tell their friends, who today are everywhere. Just like Richard Trocinos classy and well designed toothbrush.

Small businesses have special needs, especially in comparison to larger, more established companies. The term “small business” often really refers to “new business”, in that many small businesses that have been around for a while are as large as they are likely to ever become simply because of the type of business they are. Some small businesses, however, are destined to become large businesses. These companies in particular need to weigh the considerations of their unique situation when purchasing a business phone system. Knowing one’s options when it comes to business phones can save a substantial amount of money and time.

If a company is in a physical location that will be able to meet it’s needs for many years to come and their number of employees is well into the double digit range, they may wish to go with a Private Branch Exchange (PBX) system. PBX systems offer increased expansion capabilities and can come with more available features for the end user. Installation expenses for PBX systems can be extremely high, however, and should be factored in any organization’s business phone system budget.

The alternative would be to use a Key System. Key Systems are cheaper and require less in the way of installation expense. Still, they are only expandable to provide service to thirty or forty terminals. For businesses that will eventually require more handsets than Key Systems are capable of supporting, replacement with a PBX system would be inevitable.

The worst case scenario would be for a business to buy a phone system that barely meets it’s current needs only to find that it will have to be replaced soon after. Properly planning for growth will help any business end up with a phone system that can expand with it’s expansion and allow the most value for the overall investment. Like any business investment, phone systems do not last forever, so it is often unnecessary to purchase the very best (and most expensive) system on the market. Still, it does pay to purchase a business phone system that is certain to meet your company’s needs, both now and well into the future.

Have you ever considered why SPAM has caused such a public backlash compared to the deafening silence from its unsolicited paper cousins of direct and junk mail? People seem to care a lot more about what enters their Inbox than their letterbox. And for the word care think about logical substitutes of notice, read and respond.

All this translates into campaign results that can surpass other forms of direct communication making it an ideal cost effective option for any small business owner.

And whats more I believe that as a small business owner the odds are stacked in their favour to become budding email marketing superstars.

Let me explain why.

Firstly, its about personality. E-mail messages written in a personal style seem to work the best. Writing this way doesnt seem to faze most small business owners. Usually their business shows more of their personality when dealing with customers than larger competitors so writing this way seems to be a natural option.

Secondly, a small business owner can understand what content that has a good chance of being read. With them working closely with customers they tend to understand what their customers want to know about and can easily translate this into articles and reports that will be read.

Thirdly, the time and cost efficient nature of email marketing ideally suits the busy small business owner. It can take the same amount of effort to create an email newsletter for 500 subscribers as it does 50,000. Plus the costs of an email production are a fraction of the alternative paper option.

For a small business owner a regular e-mail message can have as much personality and content to end up being the next best thing as a phone call from themselves, just more efficient and at a lot less costly to produce.

So there you have it, three reasons why small business owners can make it big in the Inbox. Have fun harnessing this great tool for your company.

It’s hard to avoid certain mistakes, especially when you face a situation for the first time. In fact, many of the following mistakes are hard to avoid even if you’re an old hand. Of course, these are not the only mistakes CEOs make, but they sure are common enough. Take the following self assessment: give yourself ten points for each of these entrepreneurial blunders you are in the process of making. Deduct five points for those you have narrowly avoided. Your score, of course, will be kept confidential, but do seek help. Fast!

1. Big Customer Syndrome

If more than 50 percent of your revenues come from any one customer you may be headed for a meltdown. While it both is easier and more profitable to deal with a small number of big customers, you become quite vulnerable when one of them contributes the lion’s share of your cash flow. You tend to make silly concessions to keep their business. You make special investments to handle their special requirements. And you are so busy servicing that one big account that you fail to develop additional customers and revenue streams. Then suddenly, for one reason or another, that customer goes away and your business borders on collapse.

Use that burgeoning account as both a cause for celebration and a danger signal. Always look for new business. And always seek to diversify your revenue sources.

2. Creating products in a vacuum.

You and your team have a great idea. A brilliant idea. You spend months, even years, implementing that idea. When you finally bring it to market, no one is interested. Unfortunately you were so in love with your idea you never took the time to find out if anyone else cared enough to pay money for it. You have built the classic better mousetrap.

Do not be a product searching for a market. Do the “market research” up front. Test the idea. Talk to potential customers, at least a dozen of them. Find out if anyone wants to buy it. Do this before anything else. If enough people say “yes” go ahead and build it. Better yet, sell the product at pre-release prices. Fund it in advance. If you don’t get a good response, go on to the next idea.

3. Equal partnerships

Suppose you are the world’s greatest salesman, but you need an operations guy to run things back at the office. Or you are a technical genius, but you need someone to find the customers. Or maybe you and a friend start the company together. In each case, you and your new partner split the company 5050. That seems fine and fair right now, but as your personal and professional interests diverge, it is a sure recipe for disaster. Either party’s veto power can stall the growth and development of your company, and neither holds enough votes to change the situation. Almost as bad is ownership split evenly among a larger number of partners, or worse, friends. Everyone has an equal vote and decisions are made by consensus. Or, worse still, unanimously. Yikes! No one has the final say, every little decision becomes a debate, and things bog down quickly.

To paraphrase Harry Truman, the buck has to stop somewhere. Someone has to be in charge. Make that person CEO and give them the largest ownership stake, even if it’s only a little more. 5149 works much better than 5050. If you and your partner must have total equality, give a one percent share to an outside advisor who becomes your tie-breaker.

4. Low prices

Some entrepreneurs think they can be the low price player in their market and make huge profits on the volume. Would you work for low wages? Why do you want to sell at low prices? Remember, gross margins pay for things like marketing and product development (and great vacation trips.) Remember, low margins = no profits = no future. So the grosser the better.

Set your prices as high as your market will bear. Even if you can sell more units and generate greater pound volume at the lower price (which is not always the case) you may not be better off. Make sure you do all the math before you decide on a low price strategy. Figure all your incremental costs. Figure in the extra stress as well. For service companies, low price is almost never a good idea. How do you decide how high? Raise prices. Then raise them again. When customers or clients stop buying, you’ve gone too far.

5. Not enough capital

Check your business assumptions. The norm is optimistic sales projections, too-short product development timeframes, and unrealistically low expense forecasts. And don’t forget weak competitors. Regardless of the cause, many businesses are simply undercapitalized. Even mature companies often do not have the cash reserves to weather a downturn.

Be conservative in all your projections. Make sure you have at least as much capital as you need to make it through the sales cycle, or until the next planned round of funding. Or lower your burn rate so that you do.

6. Out of Focus

If yours is like most companies, you have neither the time nor the people to pursue every interesting opportunity. But many entrepreneurs – hungry for cash and thinking more is always better – feel the need to seize every piece of business dangled in front of them, instead of focusing on their core product, service, market, distribution channel. Spreading yourself too thin results in sub-par performance.

Concentrating your attention in a limited area leads to better-than-average results, almost always surpassing the profits generated from diversification. Al Reis, of Positioning fame, wrote a book that covers just this subject. It’s called Focus.

There are so many good ideas in the world, your job is to pick only the ones which provide superior returns in your focus area. Don’t spread yourself thin. Get known in your niche for the thing you do best, and do that exceedingly well.

7. First class and infrastructure crazy

Many a startup dies an untimely death from excessive overhead. Keep your digs humble and your furniture cheap. Your management team should earn the bulk of their compensation when the profits roll in, not before. The best entrepreneurs know how to stretch their cash and use it for key business-building processes like product development, sales and marketing. Skip that fancy phone system unless it really saves time and helps make more sales. Spend all the money really necessary to achieve your objectives. Ask the question, will there be a sufficient return on this expenditure? Everything else is overhead.

8. Perfection-itis

This disease is often found in engineers who won’t release products until they are absolutely perfect. Remember the 8020 rule? Following this rule to its logical conclusion, finishing the last 20 percent of the last 20 percent could cost you more than you spent on the rest of the project. When it comes to product development, Zeno’s paradox rules. Perfection is unattainable and very costly at that. Plus, while you getting it right, the market is changing right out from under you. On top of that, your customers put off purchasing your existing products waiting for the next new thing to roll out your doors.

The antidote? Focus on creating a market-beating product within the allotted time. Set a deadline and build a product development plan to match. Know when you have to stop development to make a delivery date. When your time’s up, it’s up. Release your product.

9. No clear return on investment

Can you articulate the return which comes from purchasing your product or service? How much additional business will it generate for your customer? How much money will they save? What? You say it’s too hard to quantify? There are too many intangibles? If it’s too difficult for you to figure, what do you expect your prospect to do? Do the analysis. Talk to your customers, create case studies. Come up with ways to quantify the benefits. If you can’t justify the purchase, don’t expect your customer will. If you can demonstrate the great return on investment your product provides, sales are a slam dunk.

10. Not admitting your mistakes.

Of all the mistakes, this might be the biggest. At some point you realize the awful truth: you have made a mistake. Admit it quick. Redress the situation. If not, that mistake will get bigger, and bigger, and… Sometimes this is hard, but, believe me, bankruptcy is harder.

Assume your costs are sunk. Your money is lost. There is good news: your basis is zero. From this perspective, would you invest fresh money in this idea? If the answer is no, walk away. Change course. Whatever. But do not throw any more good money after bad.

OK, everybody makes mistakes. Just try to catch them quickly, before they kill your company.

To avoid some mistakes in the future, it sometimes helps to ask good questions ahead of time. Click the link if you would like a copy of my fractal strategic planning questionnaire.

If you are looking to open a business of your very own, you are not alone. Every year more and more people make the decision to stop working to make other people rich and to start their own businesses. For most of them, having the start-up capital that is needed is harder than one might think.

Small business grants are often a hot topic with new business people with a small amount of money and little access to other capital. We have all seen the many media claims about “Free Government Grant for Small Business.” It seems all too easy to get these days.

Of course, if it were really that easy, all you would have to do is find a government small business grant to apply for, apply and before you knew it you would have the money to grow your business.

Most U.S. government departments, like the Department of Commerce, do not provide any grants for help in starting a small business. Grant programs are available through state programs and other groups as well. The grant programs are often awarded to people in fields such as medicine or education, and they all have specific eligibility criteria.

The process of finding a small business grant program to apply for and reviewing the requirements to getting is very time consuming. After conducting a two-week search for a medical publisher, I found the requirements to be very specific and difficult to meet.

Eligibility can be based on your location, and your business sales revenue to the application date, years in business, sex, race, and even for the purpose of funding. If your business sets out on a small business grant seeking mission there are some questions that you will have to answer which are:

1. Do you have the time and the resources available so that you can search for a small business grant program and apply for it?

2. Can you afford to hire a consultant if you are unsure of how to do it, or can you learn the grant application process by yourself?

3. Does your business need the money right now for expansion or can you wait up to a year?

4. If you do decide to ask for a grant, will it hurt your business because it will be taking away time from selling and marketing?

If you want to take a look at the small business grants available, the best place to start is the Catalog of Federal Domestic Assistance (CFDA). The CFDA lists thousands of grants from all government agencies for free. Many business grants will be geared towards minority business development or rural business opportunity grants. Do not overlook the other assistance programs available such as equipment and training.

If you do find a small business grant program that is available for your business, you will need to be ready to go through a lengthy, approval process. With todays funding cutbacks and the high amount of competition you will want to be prepared for it by following these quick tips:

Small Business Grant Tips

- Provide the grant company with all of your complete and accurate information in the application. An incomplete application will likely not make the review process or it can add delay your grant form getting approved.

- Get to know your grant officer and their constraints, budget and concerns with approving your grant.

- Stand out among the crowd with a well-prepared business plan if required. You will have to demonstrate your understanding of the business. Show how the money will bring the benefit the government agency wants.

- Bring in outside experts or consultants to help you if you need it. An accountant or consultant can add credibility to your application process.

- Keep in touch with the company offering the grant. Make regular contact with the grant office in a professional, but non-intrusive manner.

- The task of locating and applying for a small business grant is not for the people who are not willing to go through hell. Take an honest look at alternative sources first, such as loans, personal credit lines, friends and family.

Small Business Credit Card – Credit Card Services For A Business

If you are a new business and looking for a credit card, chances are you want a small business credit card. Because you are a new business, resources may be limited as well as manpower. When youre looking for that new card, you should consider the credit card services for a business that the issuer provides.

Credit card services for a business when looking for a credit card?

Sure. A small business credit card can provide you with more than extending credit. After all you are new and small. You may need all the help you can get.

Financial institutions understand the additional control and constraints a business needs over their credit. Business card offers vary just like personal credit cards, although some of the incentives are the same. However, various issuers go even further with their business credit card offers and add credit card services for a business.

When looking for a new small business credit card, you want to keep in mind that although youre new and small, you dont intend to stay that way. You want a credit card that can grow with you. Here are a few features to consider when looking for that new small business credit card.

- After the initial APR introductory offer, what is the regular interest rate?

- Is there a yearly fee?

- What is the line of credit and can it be increased as time goes by?

- Is there a limit to the number of credit cards that can be issued on the account?

- Do they offer airline mile points?

- Is there a cash rebate program?

- Do they have partnerships with leading retailers for office equipment and supplies so that they will offer discounts when using my business credit card?

- Is my account accessible online so I can manage my daily expenses?

- Is there an extended payment term for larger purchases?

- Does this offer include quarterly and yearly reports?

- Can this information be transferred directly to my companys accounting software program?

- Is there a choice of how I receive the summary of my expenses?

All of these benefits are not offered for every business credit card. But, the right combination for your situation can save you time and money. Choosing the right small business credit card can add significantly to your bottom line.

Small Business Owners: Should You Hire a Professional Tax Preparer?

Are you a small business owner who is getting ready to get your taxes prepared for this year? If you are, you may be wondering whether or not you should use the services of a professional tax preparer. When it comes to determining whether or not you should use the services of a professional tax preparer, you may want to think about the pros and cons of doing so.

When it comes to hiring the services of a professional tax preparer, one of the many pros or plus sides to having your small business taxes done professionally are the results. Most professional tax prepares have the required amount of tax preparation training and many also have years of experience with preparing taxes. This experience is what often guarantees that you will get better, accurate results.

Another one of the many pros or plus sides to having a professional tax preparer do your small business taxes for you is because of the deductions that they may be able to get you. As it was previously mentioned, many professional tax preparers have up-to-date tax training. This up-to-date tax training often means that they are educated on any new small business deductions that you may be able to qualify for, as well as old deductions. This is nice because most small business owners, like you, who do their own taxes, actually end up missing out on multiple opportunities to save money on their taxes.

Your liabilities, when hiring a professional tax preparer to do your small business taxes for you, is another one of the many pros or plus sides to seeking assistance. Even if you have some tax preparation experience, there is a good chance that you would end up taking your time, then go back and recheck your forms and then recheck them again. This is due to the fact that those who file their own taxes are often held liable for any mistakes that are made. The same is not always said when a professional tax preparer is used. Most professional tax preparers do not make mistakes, but if they do make one, you shouldnt end up being held responsible or liable for that mistake.

Although there are a large number of pros or plus sides to doing business with a professional tax preparer, there are also a number of cons or downsides to doing so as well. Perhaps, the biggest one is the costs. It is no secret that it can get fairly expensive to hire the services of a professional tax preparer. In most cases, the amount of money that you are charged will all depend on the complicity of your tax forms. The harder they are to do, the more money you are likely to be charged. Of course, it is important to remember all of the above mentioned pros to hiring a professional tax preparer. Many time those benefits, alone, are worth the cost.

The decision as to whether or not you want to hire a professional tax preparer to do your small business taxes for you is yours to make, but, as outlined above, there are a number of benefits to doing so. If you are interested in trying to do your own taxes, but you later find it too complicated to do so, you may want to think about seeking professional assistance, as it is never to late to do so.

Small Business Retailers: Ways That You Can Wow, Your Customers

Are you a small business owner who runs your own retail store? Whether your retail store is like a small convenience store or a specialty store, like one that sells collectible figurines or plus size clothing, you will likely have some type of competition. There is a good chance that most of your competition will come from businesses, like full size department stores; ones that are larger in size and have more financial resources at their fingertips. Although it may seem like your competition has the advantage, it doesnt have to be that way. There are a number of different ways that you go about wowing, each and every one of your clients that walks through your door, to the point where they will be a returning shopper.

When it comes to wowing, your customers, the wowing, process isnt actually as hard as you may believe it to be. For instance, the first step is to make sure that your store is completely clean and free of debris. If you have shopping carts, you will want to make sure that your customers can push a shopping cart down each of your isles, without running into merchandise or boxes on the floor. You will also want to make sure that your store shelves are organized in a nice, professional matter. The last thing that a consumer wants to do is shop at a retail store that leaves them feeling unclean or dirty. You want your customers to walk into your store and say wow.

Another way that you can go about wowing, your costumers is by just being nice to them. Yep, it really is as simple as it sounds. In todays society, where everyone is in a rush to get things done, we often forget to be kind and polite to others. The best way to wow, your customers is to treat them with kindness. You will want to make sure that all of your employees greet your customers as soon as they walk into the door, ask them if they need any help finding anything, and thank for them for their business after being checked out. Just being kind and compassionate to your customers is a great way to wow, them and bring them back for more kindness, especially since that kindness is now missing from many big box retailers.

Another simple way that you can go about wowing, your customers, is by offering them free discounts or savings. You may want to think about making coupons that can be handed out to all of your customers, preferably those who end up spending a certain amount of money, like fifty dollars or more. Moneysaving coupons are actually used by many shoppers, but most have to actually go searching for them, as most retailers dont hand them out free of charge. Giving your customers moneysaving coupons is a great way to give your business a good public perception and it also tends to up your chances of returning customers.

The above mentioned approaches are just a few of the many that you may want to take when looking to wow, your customers. In all honesty, what you need to do is look at it from the prospective of a customer. If you were to walk into your store, what would you want it to be like and how would you like to be treated?